About Us

1. Payments and Refund Policy

Full payment must be completed before starting in-car lessons.
If payment terms are not met, services will be suspended until the balance is cleared.
If fewer than 2 hours of the online course have been completed, a cancellation fee of $50 applies. No refunds will be issued if more than 2 hours of the online course have been completed.

2. Cancellation and Rescheduling Policy

In-car lesson cancellations must be made at least 24 hours in advance. Failure to provide sufficient notice will result in a cancellation fee of $50.00 per hour scheduled.
If an unforeseen circumstance arises, such as a death in the family, the cancellation fee will be waived.

3. Scheduling and Lesson Start Times

The instructor will contact the student within 24 hours of receiving full payment to schedule lessons.
In-car lessons will begin within 3 to 14 days after receiving the full payment.
SteerWise provides free pick-up and drop-off at the student’s home address.

4. Student Responsibilities

Students must be ready at the agreed-upon time for in-car lessons.
A valid G1 license must be present for all sessions.
Students must complete the course online, and in-car components, within one year of the course start date as mandated by the MTO.

5. Course Completion and Certification

Students must achieve a minimum passing grade of 70% on all assessments to qualify for certification.
Upon course completion, students may request a Driver’s License History (DLH) from Service Ontario as proof for insurance purposes. Service Ontario charges apply.

6. Instructor and School Policies

SteerWise Driving School reserves the right to cancel lessons on short notice due to weather or other unforeseen circumstances.
Any private agreements between students and instructors, without notifying the school, are not the responsibility of SteerWise Driving School